1. Overview
SalesTub Technologies Private Limited ("SalesTub") respects your right to delete your account and personal data. This page explains how you can request account deletion, what data will be permanently removed, what data may be retained for legal or business purposes, and the timeline for processing your request.
Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to all data associated with your account.
2. How to Request Account Deletion
You can request account deletion through any of the following methods:
Option 1: From the App
- Open the SalesTub app or web portal
- Go to Settings → Profile
- Scroll to the bottom and tap "Delete Account"
- Confirm your identity by entering your password
- Confirm the deletion request
Option 2: Via Email
Send an email to privacy@salestub.com with the subject line "Account Deletion Request". Include the following information:
- Your registered email address
- Your full name as registered on the account
- Your organization name (if applicable)
- Reason for deletion (optional)
Option 3: Via Support
Contact our support team at support@salestub.com or call us at +91-9600217217 during business hours (Mon–Fri, 9:00 AM – 6:00 PM IST).
3. Data That Will Be Deleted
Upon account deletion, the following data will be permanently removed from our systems:
- Account Information: Your name, email address, phone number, profile picture, and login credentials
- CRM Data: Leads, contacts, companies, deals, activities, notes, and tags you created
- Documents: Invoices, quotes, proposals, and uploaded attachments
- Products: Product listings and images
- Custom Fields: Custom field definitions and values
- Automation Data: Workflows, automation rules, and execution history
- Notification Preferences: Push notification subscriptions and notification settings
- Integration Data: Calendar sync credentials, IMAP credentials, and marketplace integration settings
- Web Forms: Form configurations and submission data
- WhatsApp Templates: Saved message templates
4. Data That May Be Retained
Certain data may be retained for a limited period after account deletion for legal, regulatory, or legitimate business purposes:
- Payment & Invoice Records: Transaction history and GST invoices may be retained for up to 8 years as required by Indian tax laws (Income Tax Act and GST Act)
- Audit Logs: Security audit logs and access records may be retained for up to 12 months for security and fraud prevention
- Subscription Records: Billing history and subscription details may be retained for up to 3 years for accounting purposes
- Anonymized Analytics: Aggregated, anonymized usage data that cannot identify you may be retained indefinitely for product improvement
- Legal Obligations: Any data required to be retained by applicable law, regulation, or legal proceedings
Retained data is stored securely and access is strictly limited to authorized personnel for the specified purposes only.
5. Processing Timeline
- Acknowledgment: We will acknowledge your deletion request within 2 business days
- Verification: We may contact you to verify your identity before processing the request (1–3 business days)
- Processing: Account deletion will be completed within 30 days of verification
- Confirmation: You will receive a confirmation email once your account and data have been deleted
- Backup Purge: Data in encrypted backups will be purged within 90 days as backups are rotated
During the processing period, your account will be deactivated and you will not be able to access the service.
6. Before You Delete
Before requesting account deletion, we recommend the following:
- Export Your Data: Download your contacts, leads, invoices, and other important data from Settings → Data Export before deletion
- Cancel Subscriptions: If you have an active subscription, cancel it first to avoid any future charges
- Inform Team Members: If you are an organization admin, inform your team members as their access will also be affected
- Transfer Ownership: If you are the sole organization admin, consider transferring admin rights to another team member before deletion
- Download Invoices: Export any GST invoices or financial documents you may need for your records
7. Contact Us
If you have any questions about account deletion or data handling, please contact us:
- Email: privacy@salestub.com
- Support: support@salestub.com
- Phone: +91-9600217217 (Mon–Fri, 9:00 AM – 6:00 PM IST)
- Address: SalesTub Technologies Private Limited, Coimbatore, Tamil Nadu, India
For privacy-related concerns, you may also contact our Data Protection Officer at dpo@salestub.com.